| CXone Engineer at Chicago IL (100% Remote) for Long Term Contract at Chicago, Illinois, USA |
| Email: [email protected] |
| Oorwin Email Hello Position: CXone Engineer Location: Chicago, IL (100% Remote) Duration: Long Term Contract Job Description:: Primary role of developing contact center omni channel automation strategies in support of both North American Global Property & Guest Services as well and international centers in an advisory role. Specific emphasis on defining, developing and implementation of AI driven omni channel self-service experiences within the CXone environment. In conjunction with analytics & reporting team review guest intents determining use cases to self-serve guest inquiries and/or shift inquiries to most efficient least cost channel. Partner closely with various teams including digital, reporting/analytics and contact center strategy to integrate automation models into existing applications. Responsibilities: Develop advanced automation & self-service for digital and voice channels per specifications. Utilize Large Language Models (LLM) in support of building guest facing applications. Work closely with Contact Center IT staff ensuring seamless integration between legacy IVR/Chat flows and self-service BOT flows. Build/support API integrations between BOT and backend systems Participate in planning and design sessions with various cross-functional teams Create and maintain necessary system documentation along with following Client change control best practices. Qualifications: Self-service omni channel (voice & chat) configuration experience. Contact IVR routing and omni channel flow development Integration between 3rd party applications and backend systems Artificial intelligence and large language models CCAAS applications (Nice InContact, CXone, Amelia, Mindtouch, etc) Strong interpersonal and oral communication skills Highly self-motivated and directed Proven analytical and problem-solving abilities Strong customer service orientation Ability to maintain collaborative relationships across diverse business units Preferred Skills: CCAAS experience 3+ years Voice/chat BOT development experience Omni channel flow development experience General knowledge of APIs Large Language Model experience Education: bachelors degree in computer science or equivalent field Thank you, Ram Lokesh | US IT Recruiter Fixity Technologies Email: [email protected] | Web: www.fixitytech.com https://www.linkedin.com/in/lokesh-manthripragada-8b9454240/ USA | Mexico | India Keywords: artificial intelligence information technology Illinois CXone Engineer at Chicago IL (100% Remote) for Long Term Contract [email protected] |
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| Thu Sep 19 23:13:00 UTC 2024 |