| Hiring Now : : Infrastructure Operations Support Technician : : Hybrid (Pittsburg, PA) at Pittsburg, Pennsylvania, USA |
| Email: [email protected] |
| From: Surya kanta pradhan, Vyze inc. [email protected] Reply to: [email protected] Position: Infrastructure Operations Support Technician Location: Pittsburg, PA (Need Local) Duration: 6 month contract to hire Visa: USC & GC Job Description: Core Infrastructure Operations Support The Core Infrastructure Operations Support position is responsible for providing comprehensive IT infrastructure support services within a multi-site, mid-size enterprise-level environment. This includes maintaining high availability and performance of network and server infrastructure, network connectivity, VoIP systems, datacenter services, virtualization technologies, cybersecurity, and cloud environments. This is a fast-paced, challenging, and dynamic role that is vital to the success of our operations and the customer experience. This classification is an entry-level position within the Core Infrastructure team. ESSENTIAL DUTIES: Support Services (90-95%) Take ownership of Tier 2 Core Infrastructure issues to drive resolution and ensure customer satisfaction across core network, systems, and cloud technologies to meet a 99% uptime SLA. Actively monitor and maintain the Tier 2 Core Infrastructure ticket support queue, updating, re-prioritizing, and escalating issues as required to maintain SLAs and support business needs. Assist with the resolution of Tier 4 Core Infrastructure issues to maintain 99% uptime of critical physical infrastructure. Actively communicate and provide technical assistance to end-users, vendors, and business groups as needed. Complete daily, weekly, and monthly maintenance tasks as required. Other Duties Regularly communicate status and ensure accuracy of documentation. Timely submission of daily hours, status reports, and salary calendars. Document and maintain access, processes, and operating methods as instructed. Draft support documentation (knowledge base articles). Attend and actively participate in team and department meetings. Participate in 24x7 support and on-call rotation as required; be available by cell when needed. Assist operations, business analysts, and vendors in troubleshooting business service problems where needed. MINIMUM REQUIREMENTS What is required to perform the Essential Duties Experience : 1-3+ years of hands-on experience with administration and support in a Microsoft networked environment. Education : Associates Degree in an Information Technology discipline and/or 3+ years of industry experience. Bachelors Degree in an Information Technology discipline and 1+ years of industry experience. Certifications: CompTIA Network+ and/or MTA preferred. Technical Expertise : ISP Carrier and Vendor Management. DIA, MPLS, and Wireless WAN infrastructure. Voice and Network Cabling (CAT5/CAT6 EIA/TIA 568B). On-premises datacenter and remote data closet management (cabling, connectivity, cooling, power backup, etc.). Cisco Meraki support and management. Cisco and HPE Aruba Routing and Switching. Cisco Unified Communications stack (Call Manager, Contact Center, etc.). SIP Trunking Support and Management. Software Defined Infrastructure and SDWAN experience. HCI (Hyperconverged Infrastructure) support and management. VMware Virtual Infrastructure support and management. Citrix App and Desktop Virtualization support and management. Cloud computing service/vendor management and selection. Datacenter Asset Management and License Management. Enterprise Backup/Data Protection support and management. File Services (Local User Sharing, Archiving, Cloud Services). Infrastructure operations monitoring and event management procedures. Microsoft 365 suite support and management. Microsoft Windows Server stack (IIS, Terminal Services, Clustering, etc.). Microsoft Active Directory support and management. Security hardening, best practice, and patch management tools and techniques (MITRE, EDR, SIEM, etc.). DNS and URL Filtering support and management. Network Generation Firewall support and management. VPN and multi-factor authentication. Other Skills : Experience using service desk tools for ticket management based on ITIL standards. Good understanding of desktop operating systems, hardware configurations, and software. Strong ability to work collaboratively and positively in a fast-paced team environment. Proficiency with Microsoft Office, Visio, and Project. Good technical writing skills and the ability to speak to different audiences. Outstanding customer service and interaction skills, with excellent verbal and written communication. High commitment to performing quality work, with the ability to operate effectively under pressure, prioritize tasks, and meet deadlines. Maintain technical skills by attending seminars, training courses, and completing certifications. Must possess and maintain a valid drivers license with a clean driving record. WORKING CONDITIONS/PHYSICAL REQUIREMENTS Must be able to telecommute effectively. Travel to remote locations may be required several times a year. Schedule flexibility is essential (weekends, after hours). Must be able to lift, carry, push, or pull a minimum of 25 lbs. Sedentary Work : Exerting up to 10 pounds of force occasionally, or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally. Close visual acuity is required for activities such as preparing and analyzing data, viewing a computer terminal, and extensive reading. Typical exposure to interior environmental conditions, such as air conditioning and dust; no substantial exposure to adverse environmental conditions. Manual dexterity is required, including fingering, grasping, and typing; repetitive motion of the wrists, hands, and fingers. Talking and hearing are required to communicate with and listen to others. Occasional exposure to noise, including telephone, office machinery, and conversations. Keywords: information technology green card Pennsylvania Hiring Now : : Infrastructure Operations Support Technician : : Hybrid (Pittsburg, PA) [email protected] |
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| Thu Sep 19 23:53:00 UTC 2024 |