| Highly demand role / Service now requirements at Plano, Texas, USA |
| Email: [email protected] |
| Hi Everyone, Please find the below roles. Visa - H1B Client - Hexaware ( Make sure the resume not submitted to hexaware for the past 90 days ) 1 ) SNOW Senior Functional Consultant ITOM Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week) Must Have Experience Solutioning and Design the ITAM solution using industry best practices. Work independently to architect, design, develop the Service Asset & Configuration Management. Design ServiceNow CMDB solutions that maintain CMDB integrity and effectively support other ITSM processes. Design, implement and manage asset, vulnerability, and Discovery integrations with other systems. Hands-on with implementing CMDB, CSDM, SAM, Svc Catalogs in ServiceNow Understand best practices and determine optimized procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources. Good understanding of developing plan, design execution, deployment of ServiceNow Discovery In-depth knowledge of data modeling. Experience in integrations of Discovery with the Servicenow CMDB. Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. 3rd party software integrations with ServiceNow Experience in multiple ServiceNow implementations Good to have Experience Worked on CSM, ITAM, ITOM Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Professional 5+ years of experience with ServiceNow required 8+ years of experience with IT Industry required Academics Certified System Admin CIS-ITSM, CIS-Discovery, CIS HAM ITIL4 Foundations certification is preferred. Bachelors degree or equivalent combination of education and experience. 2 ) Role: Functional Consultant- Catalogue Location: Plano TX/Mclean VA(day one onsite, 3 days onsite in a week) Role Overview Functional Consultant, a self-driven individual who would be responsible for providing, IT services portfolio & catalog functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams Job Description: End-to-end IT service portfolio & catalog design/redesign covering below: As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc. Planning for future service Re-engineering of service/offerings & respective workflows Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing Integration & functional designing, user stories creation, wireframes KPIs & reporting configuration Build test scripts, functional testing, pilot training Training material, trainings Hand over to support, supporting OCM etc. Implementation of redesigned service using ITSM tools like ServiceNow etc. Identify automation opportunities and driving implementation of the same Work closely with ServiceNow developers in Agile method to get redesigned service implemented Desired Skills: ITIL/ITSM Functional Process Consulting or Process Management Lead ITIL Intermediate or Expert certified ISO 20000 Auditor is plus IT & respective technology alignment Project Management trained is preferred Strong customer service orientation Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement Comfortable with and effective using MS Office applications including Visio Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 8 10 years out of which at least 5 7 years in ITIL process functional consulting domain or at least 6 8 years of ITIL Process owner/manager experience Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL processes ServiceNow certification is preferred but not a must Product Owner trained Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills. 3 ) Role ServiceNow ITOM Developer Location Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week) Job Description: Must Have Experience Experienced in implementation of ITOM solutions using industry best practices. Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules. Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods. Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. 3rd party software integrations with ServiceNow Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. MID Server management experience Experience in multiple ServiceNow implementations Kindest Personal Regards, Anees fathima Executive - Talent Acquisition [email protected] 469-517-5400 8951 Cypress Waters Blvd, Suite #1092, Dallas Texas 75019 Teamware Solutions Inc www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Keywords: continuous integration information technology microsoft Texas Virginia Highly demand role / Service now requirements [email protected] |
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| Fri Sep 20 21:08:00 UTC 2024 |