| opening for Product Owner IVR at Remote, Remote, USA |
| Email: [email protected] |
| From: HariPrasath Asokan, kk associates LLC [email protected] Reply to: [email protected] Hi, This is Hari from kk associates, Below Position is Immediate Position from the Client Kindly share Suitable resumes to [email protected]. Product Owner IVR Location:Tampa, FL~Cary, NC~Bridgewater, NJ Hire Type: Contract Job Description: Role name: Product Owner Role Description: Product Owner IVR: Serve as Product Owner for IVR Applications that supports MetLife Global Customer Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Competencies: Product Owner, CTI Genesys Thanks & Regards, Hariprasath Asokan Technical Recruiter KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Mobile: (469) 343-4997 Email-id: [email protected] www.kksoftwareassociates.com Keywords: Alaska Florida Idaho New Jersey North Carolina Ohio Texas opening for Product Owner IVR [email protected] |
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| Sat Sep 21 01:53:00 UTC 2024 |