| IVR Product Owner at Remote, Remote, USA |
| Email: [email protected] |
| From: Robert, Tech-gene [email protected] Reply to: [email protected] Job Title: IVR Product owner Client: Metlife services and solutions Onsite C2C Location: Bridgewater NJ, Cary NC, Warwick, RI, Tampa FL preferred Email: [email protected] Phone: 973-381-5547 IVR Product Owner: * Serve as Product Owner for IVR Applications that supports Metlife Global Customer Service and Operations * Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies * Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward * Responsible for documenting, reviewing and approval of the requirements for each feature. Help drive the desired user experience, contained within the IVR * Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team * Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Technical & Professional Skills Required * Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams,. Microsoft Powerpoint, Microsoft visio Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Experience Required * 3+ years' current experience working within a complex IVR development environment * 3+ years' current experience working on a Scrum and/or Agile team as Product Owner * 3+ years' experience with creating documentation for communication with varied audiences * 2+ years' experience working on complex development projects * Location: Bridgewater NJ, Cary NC, Warwick, RI, Tampa FL preferred Keywords: Florida New Jersey North Carolina Rhode Island IVR Product Owner [email protected] |
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| Sat Sep 21 05:17:00 UTC 2024 |