| SERVICE REQUEST PROCESS OWNER at Remote, Remote, USA |
| Email: [email protected] |
| From: Shweta, zealhire [email protected] Reply to: [email protected] USC/GC Need LinkedIn, VISA DL 2 references Remote Candidates MUST reside in DC, MD, VA, WV, PA, DE, NC, NJ, NY, FL, TX CareFirst is looking for a Service Request Process Owner to support its ITSM team. This resource will be responsible for managing the ServiceNow service request process, service catalogue design, service levels/SLAs, and KPIs. This resource will also be responsible for supporting service improvements and enforcing service guidelines, while partnering with all aspects of ITIL and ITIL teams. This resource will be supporting NOT as a developer/admin, but on streamlining processes on ITSM services within ServiceNow. This resource will enforce internal guidelines within CareFirst on timeframes to complete ticket requests, as well as designing options within ServiceNow when internal resources file tickets for requests. Required- ITIL V3 or V4 certification 5+ years of experience in following ITIL practices using ServiceNow 5+ years of experience leading Service Request processes 5+ years of Service Catalog design experience within ServiceNow Bachelors degree, in lieu of bachelors degree, plus 4 years of experience Nice to have- ITIL V4 certification Any ServiceNow certifications CMDB experience or understanding CSDM knowledge or understanding Education- Bachelor's degree Keywords: green card Delaware Florida Maryland New Jersey New York North Carolina Pennsylvania Texas Virginia West Virginia SERVICE REQUEST PROCESS OWNER [email protected] |
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| Mon Sep 23 18:56:00 UTC 2024 |