| Product Support Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: Santhoshi, HAN IT Staffing [email protected] Reply to: [email protected] Role: Product Support Analyst - Onsite Work location: Scottsdale (85255), AZ Client : Capgemini JOB DESCRIPTION """Essential Duties and Responsibilities: Research escalated inquiries/issues by using critical thinking, initiative, and collaboration in combination with established processes and procedures Work closely with Product and Project Teams to gain understanding of and provide support for critical business applications Identify, recommend and document modifications or improvements for critical business applications Serve as a technical liaison between the development and user communities Review and analyze customer feedback on critical business applications Conduct training for Service Desk and other support teams on new products or services being rolled out to the enterprise Complete Payment Card Industry (PCI) compliance processes Create and review instructional documents and knowledge articles for business applications and processes Perform Quality Assurance validation on business applications software releases and fixes Provide on-call support for escalated production issues on a rotating schedule Complete work in a timely and accurate manner while providing exceptional customer service Follow Incident Management Procedures and assist with Customer Communication for High Priority issues affecting the enterprise Reconcile finance/invoices, data, etc. Other duties as assigned" Keywords: information technology Arizona Product Support Analyst [email protected] |
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| Mon Sep 23 19:24:00 UTC 2024 |