| Tech Support Analyst Help Desk - Harlingen, Texas, (onsite) at Harlingen, Texas, USA |
| Email: [email protected] |
| From: Subodh Kumar, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Job Description - Tech Support Analyst / Help Desk Location: Harlingen, Texas, (onsite with 25-50 percent travel) Contract: 6 Months *Must be Local* Must have own transportation and be willing to travel to multiple clinics in the area when needed. ITIL CERTs candidates . 5 years in IT Project description Desktop Services is requesting one contractor position in the client market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the client area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired. As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities Assist with new hires and acquisitions. Follow all escalation procedures according to the service level agreement Use a remote control tool to assist end users when needed Provide an accurate record of each call in the incident management tracking tool Anticipate customer needs and proactively identify solutions Plan, prioritize, organize, and complete work to meet established objectives Must have ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Driving license and own vehicle Communication skills with non IT People Ability to work autonomously. Keywords: information technology Tech Support Analyst Help Desk - Harlingen, Texas, (onsite) [email protected] |
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| Tue Sep 24 21:43:00 UTC 2024 |