| Network Voice L3 support:::Atlanta, GA 30346 at Remote, Remote, USA |
| Email: [email protected] |
| From: Jasmine, resource-logistics inc. [email protected] Reply to: [email protected] Hi, Please have a look on below mentioned detailed job description and let me know if youve any candidature: Position Title: Network Voice, Video & Collaboration Engineer Primary skills: Cisco Telephony & Video, MS Teams, Webex Secondary Skills: Avaya Exact work location / address with zip code: 3 Ravinia Drive, Atlanta GA 30346 Buy Rate- $58/hr on C2C Job Summary This position will ensure that the infrastructure and processes running Voice, Call Center, Collaboration Services and Video Solutions enables us to deliver globally, the best user experience possible. This role will be part of a team who is responsible for architecting, designing, building, and deploying IT infrastructure for customer globally. They will work collaboratively with business leaders, vendors, and other technical colleagues to do requirements gathering, analysis, architecting, design, development, and deployment of infrastructure solutions. They will need to be experienced with all aspects of the day-to-day administration, and activities that take place in an enterprise-class IT infrastructure department. They will display and keep current knowledge of one or more of the following infrastructure technologies: hardware, software, networking, voice, applications, cloud, and systems engineering. Serve as a 4th level escalation points for operations issues causing severe impact to business. Essential Duties and Responsibilities (Key Activities) Leads the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions (hardware, software and systems configuration solutions). Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on-call rotation). Leads proofs of concept for technology solutions. Leads the design of processes and templates for infrastructure implementations. Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards. Responsible for setting standards for hardware, software and configuration management.. Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment. Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines. Strong contributor to roadmap definition, technical architecture and ongoing maintenance thereof. Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders. Ability to translate technical specifications to business requirements. Act as advisor to Sr. level IT management concerning strategic decisions and new technology. Experience Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP Collaboration tools integrations: Teams; WebEx Video Conferencing: Microsoft; Telepresence; Polycom; Call Control: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express,Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0 Voicemail: Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging Contact Center Infrastructure: Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager Contact Center Scripting: Cisco Unified Contact Center Express Working Understanding of Agile Framework: SCRUM, KANBAN Vendor Management Leadership roles Routing and Switching Keywords: information technology microsoft Georgia Network Voice L3 support:::Atlanta, GA 30346 [email protected] |
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| Wed Sep 25 00:32:00 UTC 2024 |