| Urgent Need--Google CCAIP (Contact Center AI Platform) Platform Support Technician (Junior or Mid-Level) at Center, Colorado, USA |
| Email: [email protected] |
| From: SAPNA, ITECS [email protected] Reply to: [email protected] Urgent need from Donyati for Google. Only US Citizens and local in USA. 100% Remote but in shifts. Location: Remote (Client is in PST) Start: Early October Background: There will be an initial background check done and then a county background check will be conducted by the client Visa Type: US Based and US Citizens only ------------------------------------------------------------------------------------------------------------------------------------------------------ #1 R ole : CCAIP (Contact Center AI Platform) Platform Support Technician (Junior or Mid-Level) Location: Remote (PST Time zone) Start: Early October Rate: $ 30-$ 35/hr C2C Description: As a CCAIP Platform Support Technician, you will play a crucial role in supporting the operation and maintenance of Google's CCAIP (Contact Center AI Platform). You will focus on providing technical assistance to agents and supervisors, ensuring the smooth functioning of the platform, and contributing to its ongoing development. Requirements Technical Support: Provide technical assistance to agents and supervisors regarding the use of CCAIP and its features. Troubleshoot and resolve issues related to the platform, including AI models, integrations, and performance. Respond to support requests in a timely and professional manner. Platform Maintenance: Assist with the maintenance and upkeep of the CCAIP platform, including updates, patches, and configuration changes. Monitor the platform's performance and identify potential issues. Data Management: Assist with data management tasks, such as data cleaning, preparation, and analysis. Ensure data quality and integrity for training AI models. Collaboration: Collaborate with other team members, including engineers, data scientists, and product managers, to support the development and improvement of CCAIP. Learning and Development: Continuously learn about new CCAIP features and advancements. Stay updated on industry trends and best practices in AI and contact center technology. Experience with technical support or customer service roles. Experience managing support ticket queues and prioritizing support calls Comfortable working alone or with a small team to troubleshoot or escalate issues Basic understanding of call center technology and workflows Familiarity with cloud platforms (e.g., GCP, AWS, Azure) Good problem-solving and troubleshooting skills Strong communication and interpersonal skills Preferred Requirements Experience with Google Cloud Platform or other public cloud platforms. Knowledge of CCAI and its components Basic Programming skills (e.g., Python, Java) ---------------------------------------------------------------------------------------- Keywords: artificial intelligence rlang Urgent Need--Google CCAIP (Contact Center AI Platform) Platform Support Technician (Junior or Mid-Level) [email protected] |
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| Wed Sep 25 13:06:00 UTC 2024 |