| Urgent need of Lead Service Designer in McLean, NYC, Richmond (in order of preference), GC, USC at Richmond, Virginia, USA |
| Email: [email protected] |
| From: Gaurav Chaudhary, Source Infotech [email protected] Reply to: [email protected] Hello, Hope you are doing well I have positions for Lead Service Designer in McLean, NYC, Richmond with our client. Kindly review the job description below and see if it might be an option worth considering Job Title: Lead Service Designer Location : McLean, NYC, Richmond Schedule: M/F remote, Tu Th on-site Duration : ~3 months (possibility for extension or conversion) Shortlisting : Interview : phone screen final video case study review panel interview Must Have: Typically UI/UX skills/background Someone autonomous service blueprinting (excel, figma, googlesheets, powerpoint) different than journey mapping Nice to Have: work examples, case studies (doesnt have to be a traditional portfolio) Experience with large business & technical units and has business acumen Team: supports all of Card Segments (up market and main street primarily) Team Size: just over 30 biweekly team meetings, milestone reviews, design critiques, etc. Project: platform modernization and conversion understanding technical leads, the associate needs, and how it might impact customers (project group is a core team about 3 or 4). Hasnt kicked off. Designing an internally facing decisioning tool eligibility rules against credit card users (could be 10s of millions) Basic Qualifications: At least 5 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field Preferred Qualifications: Bachelors degree or military experience Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields Designing for cross-channel experiences Comfortable working with Product and Tech partners to deliver services and experiences Experience working in an Agile environment Experience designing for data-heavy experiences and/or complex enterprise systems Strong knowledge in product design processes Familiarity with design and prototyping tools, such as: Sketch, Invision and/or Adobe Creative Suite Familiarity with working in an established design system Experience managing a cross-functional team Gaurav Chaudhary [email protected] Keywords: user interface user experience information technology Urgent need of Lead Service Designer in McLean, NYC, Richmond (in order of preference), GC, USC [email protected] |
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| Wed Sep 25 19:10:00 UTC 2024 |