| HIRING NOW FOR Senior Application Support Engineer || (Remote) || CITIZEN,GREEN CARD,H4 EAD,GC EAD || KFORCE at Cincinnati, Ohio, USA |
| Email: [email protected] |
| From: Taukir Ali, Vyze inc [email protected] Reply to: [email protected] Job Description - Job Title: Senior Application Support Engineer Location: Cincinnati, OH or one of the available Hub Locations (Cincinnati, Chicago, Charlotte, San Jose, Boca Raton, Portland). (Remote) Duration: 12+ months MOI: Skype Client: KTD (Kroger) PV - Kforce Location (listed in order of preference): 1. Cincinnati 2. Hub locations 3. Remote (standout candidates ONLY) Project/Work: Providing production support for Kroger's Pickup Fulfillment Technology solutions. Top Skills/Experience: Strong background in software engineering, system administration, networking and cloud technologies Excellent communication skills, be able to translate to business users from a technical standpoint Be able to solve complex problems HM Notes: Specific tech stack isn't listed as this team dabbles all over, heavy in Java. Developer experience is NOT necessary but a good understanding of code is required. This is the top tier of support, experience in incident management is required. Prescreen: 3 questions, no previous scores will transfer in. Interview process: Multiple rounds. First round is just with the HM. Second round will be a panel interview. Requirements: *Excellent communication skills, both oral and written *Analytical skills *Have a willingness to ask questions *Be able to work with business users and other Kroger Technology teams *Be able to translate between the business and Kroger technology teams *Be accountable for following up on support tickets and emails to their resolution *Have the confidence to challenge the developers on Agile best practices and definitions of done during refinement sessions and QA testing *Have good time management skills - be able to transition between various support issues, testing and scrum master duties if necessary *Familiarity with the Agile process *Experience as a Scrum master *Define requirements and manage waterfall/agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines. *Independently execute large projects and lead other analysts in completing projects. *Break down complex business and technology terms to aid in collaborative problem solving. *Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. *Excellent written and oral communication, collaboration and presentation skills to effectively communicate information to all levels within the organization *Proven ability to understand strategic business requirements and translate them into strategic technology solutions for use across multiple lines of business *Demonstrated experience with industry best practices and an understanding of different technologies *Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking *Ability to effectively interact with and influence a diverse group of associates *Ability to effectively partner with all levels of the organization *Strong organizational, analytical and problem-solving skills Key Responsibilities *Partner with the appropriate teams to expedite issue resolution and manage to SLAs. *Support and maintain infrastructure and applications utilizing required tools and technologies. *Test infrastructure and application changes. *Establish priorities for enhancements/modifications. *Develop functional specifications for enhancements/modifications. *Participate in the application technical design process. *Develop functional specifications for enhancements/modifications of application. *Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions. *Complete estimates and work plans as appropriate for design, development, implementation and rollout tasks. *Monitor systems and management consoles and tools for service interruptions or delays. *Monitor system performance. *Address and resolve all infrastructure system failures. *Execute, log and report break/fixes changes, service requests and support activities. *Follow documented processes and procedures to ensure infrastructure systems stability. *Maintain operational procedures, processes and scripts. Champion company standards and best practices. Work to continuously improve software delivery processes and practices. Build partnerships across the application, business and infrastructure teams. Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. Provide off-hours support (24 x 7) as required. Establish priorities for enhancements/modifications of application. Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions. Complete estimates and work plans independently as appropriate for design, development, implementation and rollout tasks. Keywords: quality analyst Ohio HIRING NOW FOR Senior Application Support Engineer || (Remote) || CITIZEN,GREEN CARD,H4 EAD,GC EAD || KFORCE [email protected] |
| [email protected] View all |
| Wed Sep 25 20:54:00 UTC 2024 |