| Tech Support Analyst .Help Desk-------Harlingen, TX (Onsite)-- Contract at Harlingen, Texas, USA |
| Email: [email protected] |
| From: Shekhar Bhadauria, TEK Inspirations LLC [email protected] Reply to: [email protected] H i, We have an urgent opening with Tech Support Analyst / Help Desk and I have sent you job description, please go through it and let me know your comfort with it and also send me your updated resume ASAP Title: Tech Support Analyst / Help Desk Location: Harlingen, TX (Onsite) Type: Contract Job Description Must have own transportation and be willing to travel to multiple clinics in the area when needed. It will be onsite and remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical support and clinic acquisitions. Project description Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired. As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities Assist with new hires and acquisitions. Follow all escalation procedures according to the service level agreement Use a remote control tool to assist end users when needed Provide an accurate record of each call in the incident management tracking tool Anticipate customer needs and proactively identify solutions Plan, prioritize, organize, and complete work to meet established objectives Must have ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Driving license and own vehicle Communication skills with non IT People Ability to work autonomously. Keywords: information technology golang Texas Tech Support Analyst .Help Desk-------Harlingen, TX (Onsite)-- Contract [email protected] |
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| Wed Sep 25 20:54:00 UTC 2024 |