| Incident and Problem or Project Manager - Hybrid at Remote, Remote, USA |
| Email: [email protected] |
| From: Manoj, MSys Inc [email protected] Reply to: [email protected] Title: Incident and Problem or Project Manager - Hybrid Location: Montgomery, Alabama, USA Length: 8 months with extension Restriction: W2 or C2C Send resumes to : [email protected] Description: *** Webcam interview *** 8 months with extension *** *** Hybrid*** *** Due to security reasons USC and GC candidates only *** Experience Required: 2/3 years of work in Incident Management, Problem Resolution, and/or Production Support activities. 3/5 years experience in Information Technology or a closely related field, with a focus on incident management, problem management or service operations. Bachelors degree in computer science or IT related field Experience with ServiceNow Exposure to Agile Methodology Experience working in an environment with multi vendors during system upgrade Skills Required: ITIL Release Management Methodology Strong ITSM Process dept and breadth for Incident management functions Incident/Problem management tool sets Incident Management Basic Skill Set (Investigation, Classification, Diagnosis, Resolution, & Recovery) Software development lifecycle Advanced leadership and conflict management skills Strong problem solving, critical thinking and decision making skills Expert knowledge of IT best practices, policies and regulations Ability to translate technical jargon for non technical audiences. Effectively communicate between stakeholders, developers, testers, project managers, program managers and executives Active listener Industry practices related to Service Management and Lifecycle Skills Preferred: ServiceNow ITSM platform knowledge and experience Project management skills, including organization, planning, time management and prioritization. Clear understanding of client/server technology and network architecture Operational, Helpdesk or support background Leadership and Team Management Skills Adaptability and Flexibility Time Management and Prioritization. Keywords: information technology green card wtwo Incident and Problem or Project Manager - Hybrid [email protected] |
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| Wed Sep 25 21:32:00 UTC 2024 |