| IT Help Desk at Harlingen, Texas, USA |
| Email: [email protected] |
| From: ashutosh parashar, vyzeinc [email protected] Reply to: [email protected] Job Description - Title : IT Help Desk Location : Harlingen , Texas - Onsite we need to have the prescreening on video call. Also, provide the 5 last digits of the SSN, and day of birth and month year Project description Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired. As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities Assist with new hires and acquisitions Follow all escalation procedures according to the service level agreement Use a remote control tool to assist end users when needed Provide an accurate record of each call in the incident management tracking tool Anticipate customer needs and proactively identify solutions Plan, prioritize, organize, and complete work to meet established objectives Skills Must have : ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Driving license and own vehicle Nice to have Communication skills with non IT People Ability to work autonomously. Keywords: information technology IT Help Desk [email protected] |
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| Wed Sep 25 21:47:00 UTC 2024 |