| Desktop Support - Onsite at Minneapolis, Minnesota, USA |
| Email: [email protected] |
| From: Hima Teja, Msysinc [email protected] Reply to: [email protected] Title: Desktop Support - Onsite Location: Minneapolis, MN, USA Length: Long term Restriction: W2 or C2C Send resume to: [email protected] Description: Interview Type: Skype *** Onsite *** This is an onsite position, staff will work with the service desk and report to one of our 3 Staff Computer Support Center (SC)2 locations: 300 S 6th St.Minneapolis, MN 55415 Ridgedale Service Center,12601 Ridgedale Dr. Minnetonka, MN 55305 Brookdale Service Center,6125 Shingle Creek Pkwy,Brooklyn Center, MN 55430 Consultant will be on a team responsible for the coordination of the assignment of replacement laptops. They will work closely with customers, if required, to install applications necessary to perform their associated job duties. This team will also ensure all appropriate asset inventory is updated to reflect device assignment. The disposal part of the role will assist in tasks related to the decommissioning of IT assets and working with 3rd parties on receiving, staging, processing, and the final disposal ensuring appropriate methods are used to meet Federal, State, environmental, and County compliance. Scope of Services: ssist in the distribution of equipment during a laptop hardware refresh. Duties will include receiving new hardware, assisting customers with application installations, troubleshooting incidents, and disposing of old equipment. All three temporary positions will be onsite at various locations. These positions will work closely with Service Center concierges, the service desk, IT Asset Management, and System & Software deployment staff to ensure customers receive stable and reliable computing devices. Daily activities will relate to the distribution of computing equipment and the decommissioning and disposal of old equipment. Expected duties include: Work with customers at key distribution sites to ensure they receive new equipment in working order. Assist customers with installation of associated applications required for their assigned job duties. Diagnosis, record, escalate and resolve related incidents as they happen during the distribution process. Address any questions customers may have related to Windows 11 and the laptop computing device. Receive and process assets that are designated to be decommissioned ensuring all appropriate inventory data is captured and updated in the hardware AMDB (Asset Management Database). Organize and maintain incoming inventory, current inventory, and outgoing inventory by stocking material neatly in designated areas. Manage data media per company policy ensure security and data sanitation procedures are always followed. Process hard drives by testing and preforming data erasure and wiping or shredding per standards and processes. Perform general housekeeping tasks such as sweeping and picking up trash to maintain a clean and tidy workspace. Assist with preparing and packaging of resalable equipment per company procedure and 3rd party requirements. Maintain and inventory final disposition asset records of disposed devices and ensure all inventory data is captured and updated in the hardware AMDB (Asset Management Database) Supervisor may designate various activities to this position. The following statements are intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Specific skills/experience required One of the following: Two year college/vocational/technical degree in a technology field or approved information technology certificate or completion of five college/vocational/technical information technology courses or 2 (two) years of information technology experience. MUST HAVE: Technically savvy with a demonstrated ability to resolve computing problems. Knowledge of Windows desktop Operating Systems Proven Customer Service Experience Ability to multitask and pivot based on workload. Quickly analyze and diagnosis hardware, software, application, and network problems in a desktop environment Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures. Ability to assisted lift to 50 lbs. 8. Ability to work with hand tools, whether manual or powered. NICE TO HAVE: CompTIA A+ Certification ITIL Foundations Certification Keywords: information technology wtwo Minnesota South Carolina Desktop Support - Onsite [email protected] |
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| Thu Sep 26 18:45:00 UTC 2024 |