| Hiring for Production Support Specialist, Hybrid:: USC OR GC Only:: C2H at Remote, Remote, USA |
| Email: [email protected] |
| We're seeking a skilled Production Support Specialist to join our top client's healthcare enrollment team on a contract-to-hire basis. Title:- Production Support Specialist with Healthcare or Medicare Client Experience Location: Moon Township, PA or Downers Grove, IL(Hybrid) Hybrid: Tuesday, Wednesday, Thursday Start Date: ASAP VISA: USC/GC only Duration: Contract to Hire About the Role In this role, you will play a critical role in maintaining and optimizing the organizations enrollment systems. This role supports key periods like the annual Medicare enrollment from and the Exchange Program. You will work on CMS data processing, handle claims processing, resolve Tidal-related issues, and collaborate with vendors on system defects and enhancements. Key Focus Areas: Linux Shell Scripting Tidal (Job Scheduling) SFTP (Secure File Transfer Protocol) & File Transfer Processing Medicare or Healthcare Industry experience On-Call Support: This position requires being on-call one week per month to ensure 24/7 coverage for the team, including off-hours and weekends. Responsibilities: Maintain and integrate software applications, ensuring stability and smooth implementation of updates. Design application management systems for day-to-day operations and support. Develop protocols for troubleshooting, root cause analysis, and ticket resolution. Collaborate with internal teams to enhance the flow of knowledge and ticket handling between service desks and application support. Establish strong relationships with application owners and business users to meet service expectations. Support and participate in infrastructure maintenance and application releases. Monitor daily processes and maintain system support documentation. Minimum Requirements: Previous experience in the healthcare insurance industry, particularly in Medicare enrollment, file processing, and exchanges. 3+ years of experience in supporting multi-tier applications. 3+ years of hands-on experience with Linux/Unix environments and Shell scripting. Solid understanding of batch processing and monitoring technologies. Strong analytical and critical-thinking skills to troubleshoot and resolve issues. Strong organizational and communication skills, with business acumen covering enrollment to claims processing workflows. Preferred Qualifications: 3+ years of experience in event and incident management across teams. Familiarity with ServiceNow. Experience leading cross-functional teams in troubleshooting and issue resolution. Thanks & Regards Manish Kumar Sr. Technical Recruiter Email: [email protected] Linkedin: linkedin.com/in/manish-chaudhary-jaat-21b9011a3 ANVETA, Inc Address: 1333 Corporate Drive, Suite #108 Irving, TX 75038, USA -- Keywords: information technology green card Illinois Pennsylvania Texas Hiring for Production Support Specialist, Hybrid:: USC OR GC Only:: C2H [email protected] |
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| Thu Sep 26 19:22:00 UTC 2024 |