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Technical Support Analyst 4 - 100% ON SITE @ VA at Remote, Remote, USA
Email: [email protected]
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Technical Support Analyst 4 - 100% ON SITE

600 E. Broad Street, Richmond VA 23219

Web Cam Interview Only

ON SITE REQUIRED: 5 days/week 

DMAS is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

100% ON SITE Required from Day 1.  Parking is NOT provided for contractors 

ABOUT THE ROLE

Duties and Responsibilities:

Onboarding and offboarding both new and separating employees

Supports and maintains user account information changes including system access rights, security, and system groups

Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE), Shared Email Inbox, and SharePoint.

Provides support over the phone, in person, and using remote control tools

Acts as a liaison to ensure the delivery of high-performance IT support services

Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers

Provides recommendations to management for the improvement of systems and processes

Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource

Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)

Performs software installations manually and via automated deployment tools and command line scripting

Creates documentation of work processes and procedures, and creates job aids for internal staff

Required Skills:

Strong customer service skills with a Customer First attitude

Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365

Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones

Excellent research and investigative skills

Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking

Experience in working with help request tracking and reporting tools

Knowledge of IT concepts and trends and new technologies

Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting

Ability to communicate effectively verbally and in writing with individuals and groups

Basic understanding and knowledge of software packaging and deployment

 Question 1

Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment

Question 2

Please list candidate's email address.

Question 3

In what city and state does your candidate currently reside

Question 4

Role requires that the selected candidate be ON SITE 5 days a week (Parking is NOT provided for contractors). If selected, does your candidate agree to this arrangement

Skill

Years Used

Last Used

Windows Desktop OS Required 3 Years

Active Directory Required 3 Years

Software Packaging and Deployment Required 2 Years

Microsoft365 Required 2 Years

Troubleshoot Hardware/Software Required 3 Years

A/V Support Highly desired 2 Years

Mobile Device Support Highly desired 2 Years

S. LEELA

 MADHURI

US IT RECRUITER

Tel: 
703-831-8282 Ext. 
2518

Email: [email protected]

linkedin.com/in/leela-madhuri-10ab66258

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Keywords: information technology golang Virginia
Technical Support Analyst 4 - 100% ON SITE @ VA
[email protected]
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Thu Sep 26 21:37:00 UTC 2024

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