| Desktop Support Specialist Location: 1020 Birch Ridge Dr Raleigh, NC 27610 (Onsite)- Travel Required Duration: 5+ Months contract at Raleigh, North Carolina, USA |
| Email: [email protected] |
| Hi Usjobs, How are you doing . Nice to get Connected. We have an immediate position with our existing client. Please find the below Job description and send the suitable resume to [email protected] Job Title: Desktop Support Specialist Location: 1020 Birch Ridge Dr Raleigh, NC 27610 ( Onsite)- Travel Required Duration: 5+ Months Contract Experience: 8+ years Required Skills: Must have 7 years of Demonstrated proficiency in various computer hardware, software, peripherals, and components, along with networking protocols and communicationsMust have 7 years of experience in Installing and imaging new computers, ensuring appropriate software is loaded for customer needsNeed 7 years of experience in Installing and configuring local and network printers, as well as other peripheralsNeed 7 years of experience in Managing the migration of data and user profiles efficientlyNeed 7 years of experience in Documentation processes and procedures related to technical field support activitiesNeed 7 years of experience in Utilizing the ServiceNow call tracking system effectively, demonstrating knowledge and practical experience QualificationsMinimum of 7 years of experience in IT support roles.Strong technical knowledge of computer systems and networking.Excellent communication and documentation skills Complete Description: This person is required to sit on-site. Our client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards. We represent Logisoft Technologies, Inc. with pride; We present ourselves as a premiere Technology, Consulting, Product Development and Software Services Company. Our Head Office located in South Plain field, NJ and Our Offices location in Hyderabad, INDIA & Accra, Ghana, Africa. We are Microsoft Official Partners - A Microsoft Certified Partner help customers with a range of IT projects and specific IT solutions. We started our journey in the year 2008. In the past 16+ years, we have acquired the trust of many IT market leaders. We are growing, our team is growing and so is our client base. We believe your profile will fit into our portfolio and wish to add you to our mutually beneficial relationship. Visit our website to know more about us: www.logisofttechinc.com Connect us on Linkedin:https://www.linkedin.com/company/logisofttechnologies-inc/mycompany/ Follow us on Facebook: Facebook/logisofttechinc Connect with us on Twitter: twitter/logisofttechinc Thanks & Regards, Recruiting Team Logisoft Technologies Inc. 50 Cragwood Road, Suite #315, South Plainfield, NJ - 07080 Email: [email protected] We are Specialised in: CRM Customisation, CRM Portal Integration, Infrastructure Services, Application Development, Application Integration & Consulting Services Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list, please reply with "REMOVE" in the subject line of your email. If you have already asked to be removed, and you continue receiving unwanted emails, please forward any older or alias email address/as that you might be forwarding from to your primary email account. We apologize for the inconvenience if any caused. This email is generated using CONREP software. A88324 Keywords: active directory information technology New Jersey North Carolina Desktop Support Specialist Location: 1020 Birch Ridge Dr Raleigh, NC 27610 (Onsite)- Travel Required Duration: 5+ Months contract [email protected] |
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| Thu Sep 26 21:45:00 UTC 2024 |