| ServiceNow Platform BA : NY or NJ (Pay Rate : $42hr C2C Fixed) at Remote, Remote, USA |
| Email: [email protected] |
| From: Deepika Dua, Stellar Consulting Solutions LLC [email protected] Reply to: [email protected] Hello Sir, My name is Deepika & I am a recruiter at Stellar Consulting, and I came across your profile while looking for qualified candidates for ServiceNow Platform BA role. I was impressed by your experience and skills . I think you would be a great fit for this role, as you have almost all the skills & experience required for the role. Below are the job details for your reference. Job Title : ServiceNow Platform BA Location : NY/NJ or east coast Duration : Long Term #Note: Look for someone from Tri-state: in and around NY/NJ, Connecticut, Philadelphia) Pay Rate : $42hr C2C Fixed) Job Description: Responsibilities: Requirement Gathering: Work closely with stakeholders to gather and document business requirements for ServiceNow implementations. Business Process Analysis: Analyze current processes, identify pain points, and recommend ServiceNow solutions to streamline operations and improve service delivery. Configuration & Customization Support: Collaborate with development teams to ensure the correct configuration and customization of the ServiceNow platform, including modules like ITSM, ITOM, HR Service Delivery, and others. Stakeholder Communication: Act as the liaison between business users, IT teams, and developers to ensure project goals are met on time. Testing & Validation: Assist in user acceptance testing (UAT) and post-implementation testing to validate that the system meets the agreed-upon requirements. Documentation: Prepare detailed process flow diagrams, functional specifications, and user guides to ensure all processes and solutions are well-documented. Change Management: Support organizational change management activities by helping users adopt new ServiceNow functionalities and processes. Data Analysis: Conduct data analysis to identify trends, metrics, and KPIs that can be leveraged to optimize ServiceNow usage. Training: Provide training and ongoing support to users to help them maximize the value from the Service NOW platform. Qualification: 3-5 years of experience as a Business Analyst, preferably within the IT service management space. ServiceNow Certified System Administrator (CSA) is a plus. Hands-on experience with ServiceNow modules like ITSM, ITOM, CSM, or HR Service Delivery. Strong understanding of ITIL processes and experience working in an ITIL-based environment. Proficiency in JIRA, Confluence, or similar tools for managing requirements and project documentation. Familiarity with Agile methodologies and experience working in Agile environments. Deepika Dua Sr. Technical Recruiter at Stellar Consulting Solutions, LLC Phone : +1 678-935-7075 : [email protected] : https://www.linkedin.com/in/deepika-dua-018459166/ Keywords: business analyst access management information technology New Jersey New York ServiceNow Platform BA : NY or NJ (Pay Rate : $42hr C2C Fixed) [email protected] |
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| Mon Sep 30 18:01:00 UTC 2024 |