| Senior Delivery Manager/ Incident Manager/ - Santa Clara, CA at Santa Clara, California, USA |
| Email: [email protected] |
| Hello My name is Shubham and I am a Recruitment lead at Sureminds Solution. I am reaching out to you on an exciting job opportunity with one of our clients. Role: - Senior Delivery Manager/ Incident Manager/ - Location: Santa Clara, CA Requirements: (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. -- Keywords: access management information technology California Senior Delivery Manager/ Incident Manager/ - Santa Clara, CA [email protected] |
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| Mon Sep 30 20:34:00 UTC 2024 |