| IVR Genesys Cloud Developer ---- Infosys --- Tempe, AZ at Tempe, Arizona, USA |
| Email: [email protected] |
| From: Azhar, Softcom Systems Inc [email protected] Reply to: [email protected] Hello Professionals, This Azhar Mohammad from Softcom Systems INC. I have a below Job Opportunity if you have any Consultants Please let me know!! Job Title: IVR Genesys Cloud Developer Location: Tempe, AZ, 85281 Duration: 6 Months Job Details: Must Have Skills Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels. Experience in working on Data action and Integration on Genesys Cloud Detailed Job Description Experience with Genesys Cloud Design and Development Knowledge and experience with full SDLC lifecycle Experience with Lean / Agile development methodologies At least 5-7 years of experience of working on Genesys Pure Cloud Design and Development. At least 3-5 years of experience in IVR call flow designs and call routing configurations in Genesys Cloud setup. Technical Skills: Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels. Experience in working on Data action and Integration on Genesys Cloud Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud. Having a good skill in developing bot flows and bot configurations in inbound channel. Experience in configuration of all Genesys pre-configuration tools under the admin tab. Experience in working outbound dialer campaign. Understanding, representing and working on call flow design in Visio application. The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts. Analytical skills: The candidate should have good knowledge on analyzing the IVR call flows and able to optimize to meet the business KPIs. The candidate should have good knowledge in understanding the contact center reports and agent statistics reports. Top 3 responsibilities you would expect the Subcon to shoulder and execute Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud. Having a good skill in developing bot flows and bot configurations in inbound channel. Thanks & Regards:- Azhar Mohammad Softcom Systems Inc. Email: [email protected] Keywords: Arizona IVR Genesys Cloud Developer ---- Infosys --- Tempe, AZ [email protected] |
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| Mon Sep 30 22:29:00 UTC 2024 |