| Major Incident Manager - Columbus, OH or Dallas, TX(Onsite) - Contract at Columbus, Ohio, USA |
| Email: [email protected] |
| From: Sandeep Gautam, Siri Info Solutions [email protected] Reply to: [email protected] Hello, Hope you are doing great. This is Sandeep Gautam, a recruiter working with Siri Info Solutions. Trying to reach you regarding the below job position please have a look at the job description Please go through it and if you are comfortable with this role, reply to this email with your updated resume. Position: Major Incident Manager Location: Columbus, OH or Dallas, TX( Onsite ) Duration: Contract Job Description: Prioritize incidents based on impact and urgency, as well as assessing resources and capacity Act as the single point of contact for Service Desk, Resolver Groups, Business and Leadership for overall management of outage incidents (P1/P2) Identify and classify incidents based on business and operational impact Define and send communication updates to Leadership and Business at regular intervals on resolution progress made on outage incidents Captain the MIM War Room calls Proactive co-ordination of incidents through to resolution and recovery Escalate to 3rd party vendors or Leadership to get necessary support/approvals Work closely with Problem Management to ensure accurate RCAs are performed Work closely with Operations team to ensure permanent fixes are applied and eliminate recurring issues Analyze recurring issues/outage and proactively recommend improvement solutions to Problem Management Share recommendations and observations with the process owners and assist with the implementation of changes to process, if required Analyze relevant data and generate reports and recommendations for continued Operational and Service resilience. Thanks and Regards, Sandeep Gautam Team Lead(Recruitment) Siri InfoSolutions Inc, 3 Ethel Rd, Suite # 302, Edison NJ 08817 Ph. No: 848-800-0911 Ext: 3121 Mail Id: [email protected] LinkedIN - linkedin.com/in/sandeep-gautam-731526166 Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce. Note : Any resume submitted by Siriinfo is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Siriinfo reserves the right to work with the third party directly. Keywords: information technology golang Colorado Idaho New Jersey Ohio Texas Major Incident Manager - Columbus, OH or Dallas, TX(Onsite) - Contract [email protected] |
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| Wed Oct 02 05:11:00 UTC 2024 |