| Senior IT Service Desk Analyst at Phoenix, Arizona, USA |
| Email: [email protected] |
| From: Jyoti Tyagi, TEK Inspirations LLC [email protected] Reply to: [email protected] Hello, Hope you are doing well, Please check the below job description and let me know if you have any suitable candidate for the same: Role- Senior IT Service Desk Analyst Location- phoenix,AZ Need local candidates only Need linkedin The Senior IT Service Desk Analyst delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames. This position requires experience working in a high call volume environment. Responsibilities: Provide Service Desk incident response/resolution and service request fulfillment services by engaging clients via multiple communication channels and managing client expectations as the primary point of contact. Troubleshoot issues to resolution or escalates to appropriate teams or vendors when necessary. Document all reported issues, troubleshooting steps and resolutions in the incident management system. Oversee, follow and improve established processes and procedures. Track and monitor the status of open incidents/requests. Perform operational tasks, including, but not limited to, infrastructure, product development, and information security non-automated procedures. Qualifications: This position requires a minimum of three years of software/hardware support experience or eighteen months working with Company applications and hardware. Knowledge of PC hardware, computer operating systems and software is required. Customer service skills, including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude Jyoti Tyagi IT Technical Recruiter TEK Inspirations LLC - 13573 Tabasco Cat Tr. Frisco, TX 75035 Email: [email protected] disclaimer: Disclaimer: If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line to [email protected]. And mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience Keywords: information technology Arizona Texas Senior IT Service Desk Analyst [email protected] |
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| Thu Oct 03 02:17:00 UTC 2024 |