| Senior ITIL Practitioner - ServiceNow Specialist| Sacramento, California at Sacramento, California, USA |
| Email: [email protected] |
| Role- Senior ITIL Practitioner - ServiceNow Specialist Location- Sacramento, California Duration- 2 years Visa- No H1B, OPT, CPT Responsibilities Include: Utilize 3 to 5+ years of proven experience as an ITIL practitioner in Infrastructure services or Application Management to drive IT Service Management (ITSM) initiatives within the organization. Configure the ServiceNow platform to meet the specific needs and requirements of the business. Demonstrate extensive knowledge and practical experience across various applications and modules of the ServiceNow platform including Incident, Request, Problem, and Change Management. Develop a strong understanding of configuration management, Configuration Management Database (CMDB), and Service Catalog functionalities. Build and implement complex solutions, including integrations with multiple third-party systems to streamline processes. Implement IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes, with a desire to expand expertise into other modules such as IT Business Management (ITBM). Apply solid engineering practices to design and implement IT solutions that align with business objectives. Communicate effectively and present technical solutions to both technical and business stakeholders. Demonstrate a strong understanding of Agile methodologies and ITIL principles, with ITIL certification considered a plus. Collaborate with technical and business stakeholders to support end user requirements and drive continuous improvement initiatives. Possess relevant ServiceNow certification to showcase expertise in the platform. Leverage knowledge and experience working with California state agencies, departments, and Federal and State programs and organizations. Identify structural issues within the organization, recommend improvements, and drive efficiencies in technical infrastructure. Visualize and create high-level models to aid in future analysis and mature business architecture. Develop and implement effective organizational governance structures to ensure alignment with business goals and strategies. Requirements: Proven 3 to 5+ years of experience as an ITIL practitioner in Infrastructure services or Application Management. Hands-on experience configuring the ServiceNow platform. In-depth knowledge of various ServiceNow applications and modules, particularly Incident, Request, Problem, and Change Management. Familiarity with configuration management, CMDB, and Service Catalog practices. Experience building complex IT solutions with integrations across multiple third-party systems. Proficiency in implementing ITSM, ITAM, and ITOM processes, with additional knowledge in ITBM preferred. Strong understanding of engineering principles and practices. Excellent communication and presentation skills. Familiarity with Agile methodologies and ITIL; ITIL certification is a plus. Ability to work effectively with technical and business stakeholders to meet end user requirements. Relevant ServiceNow certification is desirable. Exposure to California state agencies and Federal and State programs. Ability to identify organizational inefficiencies and drive improvements in technical infrastructure. Proficiency in creating high-level business models and implementing effective organizational governance structures. Thanks & Regards, Vishal Kashyap Technical Recruiter Email- [email protected] | 806, New Castle , Wilmington, DE, US, 19801 -- Keywords: information technology Delaware Senior ITIL Practitioner - ServiceNow Specialist| Sacramento, California [email protected] |
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| Thu Oct 03 20:26:00 UTC 2024 |