| Support Executive at Remote, Remote, USA |
| Email: pradeep.sharma@scalable-systems.com |
|
From: Pradeep, Scalable Systems pradeep.sharma@scalable-systems.com Reply to: pradeep.sharma@scalable-systems.com Hi, Greetings of the day! I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well. Job Title: Support Executive Location: Urbana, MD (Work from Office) Duration: Long Term Contract Responsibilities: 1 Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations in 24*7 Environment 2 Effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place. 3 Resource takes full ownership and accountability for the business functional issues within the IT organization and ensure smooth follow ups with the vendor and seek on time resolution and provide to end users. 4 Effective Triaging / Communication with external Vendors and manage operational relationship with the vendors 5 Ensure the closure of all resolved and end-user confirmed Incident records 6 Manage implementation of applied fixes. 7 Conduct monthly service review meetings with Vendor 8 Produce monthly MI and track repetitive issue as problems 9 Maintain knowledge base to apply workaround to restore the service as soon as possible. Thanks & Regards, Pradeep Sharma Email: pradeep.sharma@scalable-systems.com "Scalable Systems is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status." Keywords: information technology golang Maryland Michigan Support Executive pradeep.sharma@scalable-systems.com https://jobs.nvoids.com/job_details.jsp?id=1810268 |
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| 09:58 PM 03-Oct-24 |