| Need || Salesforce Program manager || 12+ Months || Chino, CA (Onsite) at Chino, California, USA |
| Email: [email protected] |
| * REMOVE in subject line. * HI, HOPE YOU ARE DOING GREAT TODAY. LET ME KNOW IF YOU ARE INTERESTED IN BELOW REQUIREMENT. PLEASE SEND THE SUITABLE RESUME ALONG WITH CONTACT DETAILS, CURRENT LOCATION ASAP ON [email protected] Job Title : Salesforce Program manager Location : Chino, CA (Onsite) Duration : 12+ Months Job Description : Roles and Responsibilities: Leadership & Strategy: Lead and manage Salesforce engagements, providing pre and post-sales support to clients. Build trusted relationships with C-suite stakeholders to navigate digital transformations. Project Management: Oversee a portfolio of key accounts, ensuring successful delivery of complex projects. Manage vendor relations, budgets, customer satisfaction, contractual compliance, and resource allocation. Client Engagement: Serve as the primary point of contact for client stakeholders. Lead discovery and scoping sessions, identify customer needs, and recommend appropriate Salesforce solutions. Customer Experience: Establish and execute strategic customer experience initiatives to ensure outstanding service across all interactions. Drive change management initiatives to implement new processes and technologies. Financial Management: Develop and manage budgets, ensuring financial targets are met and profitability is maintained. Plan and own finances, including timing implications and key dates. Team Leadership: Lead, coach, and mentor cross-functional and global teams. Encourage innovation and support career development. Qualifications: Experience: 15+ years of customer-facing experience in management consulting and customer success. Proven history of delivering and leading complex projects. Salesforce Expertise: 10+ years of experience with Salesforce CRM, including Sales Cloud, Service Cloud, Marketing and Commerce Cloud Methodologies: Proficiency in Waterfall, Scaled Agile, SAFe, Kanban, SDLC, ITIL, CSM-SCRUM, Jira, and Confluence. Business Acumen: Strong financial acumen with experience in budgeting, financial analysis, and Profit and Loss management. Industry Knowledge: Expertise in Life Sciences, Retail, Travel, and Hospitality verticals. Skills: Strategic business alignment, risk mitigation, change management, business process management, workforce management tools, multichannel marketing, branding, and loyalty programs. Leadership: 19+ years of people management experience, including team building, diversity and inclusion, and talent development. Preferred Qualifications: Experience with Salesforce Automotive Cloud, Experience migrating from Salesforce Classic to Lightning, Omni-channel customer service, including AI, live agent, social, SMS, web, chatbots, and mobile. Strong communication and negotiation skills. Ability to manage large-scale Agile projects from sales handoff to program increments, onboarding, and value realization. Thanks & Regards Bhavanesh Eamani Lead Technical Recruiter PH : 9724400073 Agile Enterprise Solutions Inc. 2591 Dallas Parkway Suite 300 Frisco, TX 75034 Email: [email protected] Website: www.aesincus.com LinkedIn: https://www.linkedin.com/in/bhavanesh-eamani-352931277/ * REMOVE in subject line. * Keywords: cprogramm artificial intelligence California Texas Need || Salesforce Program manager || 12+ Months || Chino, CA (Onsite) [email protected] |
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| Thu Oct 03 23:27:00 UTC 2024 |