| Sr. Engagement Manager (Technical & Business Operations) at Bedford, Massachusetts, USA |
| Email: [email protected] |
| From: shrasti singh, vyzeinc [email protected] Reply to: [email protected] Job Description -Sr. Engagement Manager (Technical & Business Operations)Location, Bedford, MA, Hybrid onsite 4 days a week (Locals Only)This position is responsible for overall management and service delivery of services and projects to the clients within the related designated practice. This role will include analyzing client processes, understanding clients business landscape, ensuring we meet SLA's, defining requirements and then expertly delivering Astadia solutions and strategies. A Senior Engagement Manager must be capable of supervising/leading the onsite team, managing large complex project's, ability to coordinate with remote support teams and be a recognized expert in one or more vertical markets. Responsibilities Serve as primary point of contact Manage all client relationships and expectations through life of the program Lead business process re-engineering activities; consultation related to change management, project management and continuous process improvements Lead joint meetings and Continuous Process Improvement Sessions Manage project risk, up/cross selling, and oversight of team deliverables Contribute to definition of industry best practice through subject matter expertise Deliver within the scope of the SOW; meet or exceed project profitability targets Attain or exceed billable utilization target of 80% for self and team members Provide appropriate direction and feedback to team members Ensure team will identify, document, and drive resolution for any program issues Identify continuous improvement opportunities with processes / support issues. Facilitate metrics review and quarterly business review. Provide tracking and reporting and identify opportunities for improvement and standardization efforts. support documents as required. Work with vendors to troubleshoot and resolve issues. Evaluate new product versions and recommend upgrade schedules. Provide Root Cause Analysis for Major Incidents Conduct frequent reviews of procedures, industry best practices, processes Knowledge and Abilities Ability to manage all client relationships and set expectations Lead business process and re-engineering activities, consultation related to change management, project management and continuous process improvements Excellent written and verbal communication skills Customer-centric attitude Strong Project Management Skills Ability to communicate technical problems and instructions to end users in terms that are easy to understand. Understanding of importance of proper documentation Contribute to definition of industry best practice through subject matter expertise Deliver within the scope of the SOW; meet or exceed project profitability targets Attain or exceed billable utilization target of 80% for self and team members Provide appropriate direction and feedback to team members Ensure team will identify, document, and drive resolution for any program issue Requirements ITIL certification is a must Must possess in-depth knowledge of Information Technology Thorough understanding of designated market, key industry partners and trends in the marketplace Demonstrated leadership, team building and management skills Excellent advanced client-facing skills including the ability to influence and negotiate with clients; Proven track record of customer focus including the ability to foster long-term client relationships Ability to manage both onsite team and remote support resources Advanced communication skills including business writing and presentations; Advanced ability topresent in-depth technical solutions Self-motivated with the ability to motivate and energize a project team; driven to exceed customerand project goals Education Undergraduate degree in Business, Information Systems, or related field preferred; equivalent combination of skill/experience will be considered. Masters degree is considered a plus. Keywords: Massachusetts Sr. Engagement Manager (Technical & Business Operations) [email protected] |
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| Fri Oct 04 00:40:00 UTC 2024 |