| Developer Support and Experience Specialist | Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Mohit Kumar, Tek Inspirations [email protected] Reply to: [email protected] Technical Support Specialist Developer Support and Experience Specialist Client: FIS Length: 12mo+ Need only EST timezone! Job Title: We are seeking a Developer Support and Experience Specialist to join our Open Banking API development team and ensure our developer community has the best possible experience with our APIs and tools. Responsibilities: Provide technical support to developers using our APIs, SDKs, and other tools. Troubleshoot and resolve technical issues, ensuring timely and effective solutions. Create and maintain comprehensive documentation, tutorials, and guides to assist developers. Engage with the developer community through forums, social media, and events. Collect and analyze feedback from developers to identify areas for improvement. Collaborate with product and engineering teams to enhance the developer experience. Conduct webinars, workshops, and training sessions to educate developers on best practices. Stay current with industry trends and emerging technologies to provide relevant support. Requirements: Bachelors degree in computer science, Information Technology, or a related field. Strong understanding of APIs, SDKs, and developer tools. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Exceptional communication and interpersonal skills. Experience with documentation tools and platforms. Familiarity with programming languages such as JavaScript, Python, or Java. Ability to work independently and as part of a team. Summary: Responsible for providing high-level consulting services to clients and preparing programming assignments. Designs, plans and supervises implementation of complex, large-scale system projects. Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a complex, large-scale computer system. Assists in supervising the daily activities of the project team members. Essential Duties and Responsibilities: Provides high-level consulting services to client personnel (e.g., advises client on complex issues involving new regulation, technology or system functionality; evaluates various technical and business solutions and makes recommendations to client; troubleshoots errors and inefficiencies related to the application(s) and related processes; advises client on technical direction and specific business issues). Maintains project estimates and project management timelines for multiple major projects. Verifies completeness and accuracy of specifications for multiple major projects to be estimated (e.g., report changes, control file changes, file fixes). Determines programming requirements for multiple major projects (e.g., product updates, conversions). Researches and designs system modules, program enhancements and modifications to existing programs or modules Creates documents to communicate complex technical information to audiences of all levels. Conducts research and documents findings and recommendations by using analytical problem solving. Provides client support, training, testing and vendor relations. Develops technical designs that will meet system objectives and minimize the impact on operations. Maintains and develops on-line and batch application programs Codes programs that interface with multiple applications Trains new employees on all aspects of an application or system product Develops complex procedural language routines. Provides applications development and support and utilizes troubleshooting and diagnostic tools. Monitors, measures, and optimizes individual and combined utilization of hardware, software, and telecommunications components. Responsible for software installation and maintenance. May act as project leader. Develops and implements a disaster recovery plan Performs other related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelors degree from a four year college or university in a related area. Experience: 7-10 years with 6-8 years full life cycle development experience and 5-7 years programming and system design experience in financial services or a related industry in directly-related progressively responsible positions; or equivalent combination of education and experience Keywords: Developer Support and Experience Specialist | Remote [email protected] |
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| Fri Oct 04 19:37:00 UTC 2024 |