| Genesys Consultant- Malvern,PA- onsite at Malvern, Alabama, USA |
| Email: [email protected] |
| From: Navneet, Siriinfo [email protected] Reply to: [email protected] Role: Genesys Consultant Location: Malvern,PA- onsite Duration: C2H Mode: Video Job Details: Role Description: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. Competencies: Genesys Engage, CTI Genesys, Genesys Inbound Voice Experience (Years): 8-10 Essential Skills: Genesys PureEngage, Genesys Framework, PureCloud, email, Chat, IVR, NICE, Nexidia, Genesys Cloud Voice, Chat & Email System, Design Knowledge, Banking experience, Good Communication skills. Desirable Skills: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. Best Regards, Navneet Jha D : 848-999-0314 | Email: [email protected] Siri InfoSolutions Inc , 3 Ethel Rd, Suite # 302, Edison NJ 08817. CPUC Certified We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain Keywords: Idaho New Jersey Pennsylvania Genesys Consultant- Malvern,PA- onsite [email protected] |
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| Fri Oct 04 21:04:00 UTC 2024 |