| #Urgent- Genesys Lead - Malvern, PA at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Adithya Rangaraju, kksoftware associates [email protected] Reply to: [email protected] Hi, Greetings from KK Software Associates. This is Adithya. R from KK Software Associates. I have an urgent requirement of Genesys Lead, please go through the below requirement and forward me your updated resume with contact details ASAP. Title: Genesys Lead Location: Malvern, PA Duration: 12+Months Experience: 8-10yrs Note: Please do not Submit H4ead, L2ead CPT, OPT Job Description: Pure Engage: Providing L2 Support for Genesys Pure Engage Connect Applications. Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME. Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. Competencies: Genesys Engage, CTI Genesys, Genesys Inbound Voice Essential Skills: Genesys Pure Engage, Genesys Framework, PureCloud, email, Chat, IVR, NICE, Nexidia, Genesys Cloud Voice, Chat & Email System, Design Knowledge, Banking experience, Good Communication skills. Keywords: rlang golang Idaho Pennsylvania #Urgent- Genesys Lead - Malvern, PA [email protected] |
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| Fri Oct 04 21:20:00 UTC 2024 |