| Urgent Hiring:: Role: IT Support Specialist || Location: Brooklyn Park, MN(Onsite) || Visa: No H1B || C2C Rate $20/HR. at Brooklyn, New York, USA |
| Email: [email protected] |
| Hi, Hope you are doing great! Please find the requirement below , If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate Role: IT Support Specialist Location: Brooklyn Park, MN(Onsite) Visa: No H1B Duration: 6+ Months Key Responsibilities: Service Desk, Tier I Technical Support (40%) Provide IT support services to all users, ensuring timely resolution of technical needs. Resolve common incidents and fulfill service requests. Collaborate with Service Desk members and IT staff for information sharing and incident resolution. Identify recurring incidents and escalate for potential problem management. Investigate and diagnose customer-reported issues. Log all incidents and service request details in the ticketing system for seamless support by higher-tier technicians. Communicate updates and progress to customers, adhering to service level agreements. Develop specialized skills to achieve a high rate of first-contact resolutions. Classroom and Lab Technology Support (30%) Assist in the installation, troubleshooting, and maintenance of computer and A/V hardware and software. Support A/V events, remote meetings, and equipment distribution. Participate in regular preventative maintenance for various computer and A/V equipment. Project Work (20%) Complete assigned project tasks on time, collaborating with team members to meet project objectives. Maintain Technology Skills and Knowledge (5%) Continuously update skills by learning appropriate software and hardware used by the organization. Maintain relevant industry certifications. Other Duties as Assigned (5%) Contribute to the smooth functioning of the department and the organizations reputation as a business partner. Knowledge, Skills, and Abilities: Minimum Qualifications: Service/Help Desk and/or computer support experience. Experience using service management and ticketing software. Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users via telephone, email, chat, or in person. Ability to multitask, troubleshoot, and prioritize tasks to minimize customer impact. 2-year degree in a related field or 3 years of relevant experience. Preferred Qualifications: ITIL Foundations certification. Training or certification in Microsoft Windows, Linux, or Macintosh operating systems. Training or certification in Microsoft Office Suite. One year of IT experience in higher education. Thanks And Regards Khokan Kaviraj Email: [email protected] Hangout: [email protected] Linked In: https://www.linkedin.com/in/khokan-kaviraj-582655166/ Accroid Inc. 1007 Orange ST 4th FL 1651 Wilmington, DE 19801 -- Keywords: information technology Delaware Florida Minnesota Urgent Hiring:: Role: IT Support Specialist || Location: Brooklyn Park, MN(Onsite) || Visa: No H1B || C2C Rate $20/HR. [email protected] |
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| Fri Oct 04 21:31:00 UTC 2024 |