| Opening for Genesys Engage Lead at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: HariPrasath Asokan, kk associates LLC [email protected] Reply to: [email protected] Hi, This is Hari from kk associates, Below Position is Immediate Position from the Client Kindly share Suitable resumes to [email protected]. Genesys Engage Lead Location:Malvern, PA Hire Type: Contract Job Description: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. Thanks & Regards, Hariprasath Asokan Technical Recruiter KK Associates LLC. 8751 Collin McKinney Pkwy, # 1302, McKinney, TX 75070 555 Metro Place North, Suite # 100, Dublin, OH 43017 Mobile: (469) 343-4997 Email-id: [email protected] www.kksoftwareassociates.com Keywords: Alaska Idaho Ohio Pennsylvania Texas Opening for Genesys Engage Lead [email protected] |
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| Fri Oct 04 21:38:00 UTC 2024 |