| senior service now developer at Remote, Remote, USA |
| Email: [email protected] |
| From: shivani sharma, tek inspiration [email protected] Reply to: [email protected] Position Title: Senior ServiceNow Developer Location: Hybrid; Remote Off-Site and On-Site in Baltimore, MD Duration: 24-48+ Months NEED LOCAL & LINKEDIN The Position Summary: The Maryland Health Benefit Exchange (MHBE), an independent unit of state government, provides accessible, affordable health coverage to Marylanders. MHBE administers Maryland Health Connection (MHC), the states health insurance marketplace. Through MHC, Maryland residents explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs such as Medicaid and the Maryland Childrens Health Insurance Program (MCHP). MHBE seeks up to one (1) Senior Systems Architect (Senior ServiceNow Architect) to provide services related to the planning, architecting, setup, and maintenance of core IT infrastructure and network capabilities, including but not limited to hardware and equipment, operating systems, software, database, middleware, cloud, mobile, and technologies, with the following duties and responsibilities; - Architect, configure, and customize the ServiceNow platform to meet the organizations specific needs and requirements from multiple teams within the organization. - Define and manage data structures, such as tables, fields, and relationships. - Architect, design, and implement business rules, workflows, and UI policies. - Define roles, and groups required for each workflow; access and permissions based on organizational requirements. - Provide support for workflow or story related issues. - Enhance the existing Incident management workflows and define SLAs and Approvals - Design and implement Problem Management processes in ServiceNow according to Agency requirements. - Design and implement the Change Management module according to the Agency requirements and ITIL best practices. - Design and implement the Service Catalog. - Create and manage service requests and service offerings as defined by the Agency. - Integrate ServiceNow with internal applications. - Implement automation through workflows, scripting, and orchestration. - Develop and maintain reports and dashboards to provide insights into IT service performance. - Customize and configure reporting tools within the ServiceNow platform. - Plan and execute platform upgrades. - Manage patches and updates to ensure the platforms security and stability. - Design and implement the Knowledge Management module. - Identify and address issues related to performance and scalability as needed. - Provide training to end-users and other administrators. - Document configuration changes, processes, and best practices. - Design and implement the ServiceNow CMDB as defined by the Agency - Must be flexible to work overtime as needed, including weekends, holidays, and off-hours. The Skills and Experience: - A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level. - A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role. - A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog. - A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows. - A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions. - Familiarity with integrating ServiceNow with other systems and applications. - Ability to create and customize reports and dashboards within ServiceNow. - Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB). Thanks & Regards, Shivani Sharma Technical Recruiter TEK Inspirations LLC | 13573 Tabasco Cat Trail, Frisco, TX 75035 Linkedin: linkedin.com/in/shivani-sharma-617a05281 Keywords: user interface information technology Maryland Texas senior service now developer [email protected] |
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| Fri Oct 04 22:17:00 UTC 2024 |