| Desktop Support // Onsite // Passport number Mandatory at El Paso, Texas, USA |
| Email: [email protected] |
| Hello, Hope youre doing good, Were having a requirement for Desktop Support position Please share your resume to [email protected] Job Title: Desktop Support Location: El Paso, TX, USA, 79922 Mode: Contract (Day 1 Onsite) Primary Responsibilities: Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved Monitors ticket queue to ensure Service Level Agreements (SLAs) are met and that proper documentation procedure is followed Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues Participates in and facilitates IT meetings with internal customers and other support staff Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets Escalates incidents to proper internal IT teams as needed Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage Required Qualifications: Undergraduate degree or equivalent experience. 2+ years of supervisor experience in a technical setting Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives Experience supporting executive or VIP level customers Ability to supervise technical staff and understand and escalate technical issues Ability to meet scheduled task requirements within assigned deadlines Preferred Qualifications: 1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff Experience creating technical documentation and Standard Operating Procedures (SOPs) Previous experience in a supervisory or manager type IT role Technical certifications including CompTIA, HDI, or Microsoft Certifications Akash KrushSols USA Email : [email protected] +1 229-469-1439 KrushSols.com Keywords: information technology Texas Desktop Support // Onsite // Passport number Mandatory [email protected] |
| [email protected] View all |
| Fri Oct 04 23:21:00 UTC 2024 |