| Genesys Engineer at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Berlin, Teamware Solutions [email protected] Reply to: [email protected] Hi, Hope you are doing well!! This is Berlin from Teamware Solutions.... We have Job opening on - Genesys Engineer Experience required - 9+ Years Location - Malvern, PA Onsite - Yes Rate - $55/Hr on C2C Role Description: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications. Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME. Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. Competencies: Genesys Engage, CTI Genesys, Genesys Inbound Voice -- -- -- Thanks & Regards Berlin | Talent Acquisition ( US Division) Teamware Solutions Inc |8951 Cypress Waters Blvd, Suite #1092, Dallas, Texas - 75019 Mail - [email protected] Contact - +1 2146438721 LinkedIn - www.linkedin.com/in/berlin-pragadesh-864b841b8 Keywords: rlang Idaho Pennsylvania Genesys Engineer [email protected] |
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| Fri Oct 04 23:27:00 UTC 2024 |