| ITSM Program Manager || Harrisburg PA Onsite || USC OR GC at Harrisburg, Pennsylvania, USA |
| Email: [email protected] |
| From: rohit yadav, Cloud Think Technologies [email protected] Reply to: [email protected] Hi, This is Rohit Yadav, Senior Technical Recruiter from Cloud think tech Inc. I have urgent requirement for the position mentioned below. Please let me know if you are interested regarding this position. Reply me with your confirmation, waiting for your positive reply. Job: ITSM Program Manager Location: Harrisburg, PA (Onsite) Term: 12+ Months Visa : USC OR GC Linked in must Job Description Description of Duties The selected Candidate will perform the following duties with the ability to work independently in a cross-functional, decentralized managed team environment: Provide guidance, input, and recommendations on the prioritization of ITSM initiatives Analyze, guide, and promote operational efficiencies and strategic enhancement of the ServiceNow ITSM functions and capabilities Collaborate across decentralized, cross-functional ITSM teams to obtain consensus on updates and improvements to the change, problem, and incident processes Serve as a guardian of ITSM principles and processes to ensure related functions are being optimized and enhanced to utilize the capabilities of the ITSM platform Utilize experience with the ITIL framework to assess, develop, and advocate for practical ITSM maturity efforts Lead and participate in planning and prioritization planning and prioritizing ITSM enhancements to best serve the PTC Serve as a key contributor and collaborate with stakeholders in developing an ITSM platform roadmap/strategy planning Participate with key ITSM platform development resources in planning and deploying feature releases and upgrades Act as a liaison between IT stakeholders, ensuring a clear understanding of service management goals and requirements with related ITSM records. Collaborate and coordinate with members of the IT Asset Management (ITAM) program for asset and Configuration Management Database (CMDB) related functions Mentor service management professionals, fostering a culture of continuous improvement and collaboration Recommend, monitor, and report on key performance indicators (KPIs) related to service management processes to track process performance Lead the change and problem-management processes, ensuring adherence to standards and procedures Performs related duties as assigned. Desired Skillset The ideal candidate will have extensive ITSM experience with a minimum of five (5) years of expertise as ITSM specialist, a minimum of three (3) years as an ITSM Change Manager, experience implementing and leading a Change Advisory Board (CAB), and an understanding of the ITSM process relationship with IT Asset Management (ITAM). Additional beneficial skills include: ServiceNow platform experience in Project, Demand, Request, Change, Problem, and Incident, Software Asset Management Professional (SAMPro) and Hardware Asset Management Professional (HAMPro) Proven experience as a Problem Manager ITIL Certification Experience leading enhancements and updates with cross-functional teams Experience in managing multiple initiatives, establishing deadlines, and mitigating risks Organization Change Management (OCM) ServiceNow Certified Administrator (CSM). Thanks, and Regards Rohit Yadav Cloud Think Technologies : [email protected] Keywords: information technology green card Pennsylvania ITSM Program Manager || Harrisburg PA Onsite || USC OR GC [email protected] |
| [email protected] View all |
| Sat Oct 05 00:55:00 UTC 2024 |