| ServiceNow ITSM Specialist with ServiceNow and ITIL V4 Certification @ Atlanta, GA (Onsite) at Atlanta, Georgia, USA |
| Email: [email protected] |
| Hi Greetings from Canopy One Solutions, Please go through below requirement if you are comfortable, please share your updated resume to my email id: [email protected] Position: ServiceNow ITSM Specialist with ServiceNow and ITIL V4 Certi Location : Atlanta, GA (Onsite) Experience:9+ ServiceNow Certified Implementation Specialist - IT Service Management ITIL v4 Foundation certification NOTE : Need Passport number and LinkedIn ID and please do mention Current Location and Visa of candidate while sending the Profile. Job Summary: The ServiceNow ITSM Specialist will be responsible for configuring, customizing, and optimizing ServiceNow ITSM modules This role requires deep expertise in ITIL processes and ServiceNow ITSM best practices. Key Responsibilities: Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, and Request Management) Design and implement ITIL-aligned workflows within ServiceNow Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) Create and optimize reports and dashboards for ITSM processes Conduct process workshops to gather requirements and map current/future state processes Provide guidance on ITIL best practices and ServiceNow capabilities Troubleshoot complex ITSM issues and provide solutions Participate in user acceptance testing and support go-live activities Deliver training to end-users and administrators on ITSM processes and ServiceNow functionality Required Qualifications: Bachelors degree in computer science, Information Technology, or related field 5+ years of experience in IT Service Management 3+ years of hands-on experience with ServiceNow ITSM implementation and configuration ServiceNow Certified Implementation Specialist - IT Service Management ITIL v4 Foundation certification Strong understanding of ITIL processes and best practices Excellent problem-solving and analytical skills Strong communication and stakeholder management abilities Preferred Qualifications: ServiceNow Certified Application Developer ITIL v4 Practitioner or higher certification Experience with public sector or government IT environments Knowledge of additional ServiceNow modules (e.g., CMDB, Asset Management) Thank you and Kind Regards Ravi Kumar Danda LinkedIn: https://www.linkedin.com/in/ravikumar-danda-89a1a523b/ Email: d .ravikumar @canopyone.com Web:www.canopyone.com -- Keywords: information technology golang Georgia Idaho ServiceNow ITSM Specialist with ServiceNow and ITIL V4 Certification @ Atlanta, GA (Onsite) [email protected] |
| [email protected] View all |
| Mon Oct 07 19:02:00 UTC 2024 |