| Urgent hiring for ITSM Manager, Service Now at San Jose, California, USA |
| Email: [email protected] |
| From: padmavathi, Yochana IT solutions [email protected] Reply to: [email protected] Hello, I hope you are doing great. This is Padmavathi from Yochana IT Solutions, we have an urgent requirement with one of our clients, please go through the requirement below and let me know your interest. You can forward this opportunity to your friends or colleagues; so that we can help someone who may be desperately looking for opportunities. I sincerely appreciate your time Role: ITSM Manager, Service Now Location: San Jose, CA - Onsite JD: ( Observability Tools experience is mandatory) Develops and implements ITSM processes, such as knowledge, incident, problem, configuration, and request management. They also ensure that processes are documented, communicated, and understood across the IT organization. Other responsibilities include monitoring and measuring performance, leading process review meetings, and ensuring compliance with regulations. Makes decisions on behalf of the group to mitigate risks and ensure business continuity. Monitoring the effectiveness of incident management and making recommendations for improvement. Keeps track of operational improvement areas and suggests process improvement based on case studies to Service Owners. In addition to these day-to-day tasks, ITSM professionals may also be responsible for many other functions, including training and educating employees about the various processes in the workplace and ensuring accurate data tracking. ITSM professionals are often required to have a broad range of skills and experience. Implement more advanced ITSM solutions, including tools that help automate manual aspects of the process or integrate IT into the process altogether, using it as an integral part of their overall operation. Whatever the case may be, ITSM professionals are always expected to be aware of their environment and always be on top of current trends to ensure that they can stay up-to-date with changes and challenges. The ITSM lead will concentrate on the organization's Observability. Currently, there is a lack of an observability strategy at the IT level, with monitoring being conducted at the individual team level. ITSM Certification(ITIL V3 Intermediate or above) and implemented Event, Knowledge, Incident, Problem, Change, CMDB, Dashboards, etc in ServiceNow by gathering requirements and working with ServiceNow Developers/Admins. A minimum of 5 years of relevant experience in ITSM implementation is typically required for this role. Thanks & Regards, Padmavathi Vindeepu, Resource Specialist, Farmington Hills, MI, Email Id: [email protected] https://www.linkedin.com/in/padmavathi-vindeepu-25b54026 Keywords: information technology golang California Idaho Michigan Urgent hiring for ITSM Manager, Service Now [email protected] |
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| Mon Oct 07 20:29:00 UTC 2024 |