| Sr. Operations Engineer ServiceNow Platform | 10+ Exp | H1B at Remote, Remote, USA |
| Email: [email protected] |
| From: Vijay, 3ktechnologies [email protected] Reply to: [email protected] Role: Sr. Operations Engineer ServiceNow Platform JD: Purpose of Job: The Sr. Operations Engineer will serve as a key technical resource participating and providing oversight of the maintenance, support, and configuration of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and operational principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices. Major Responsibilities: Expert level understanding of ServiceNow. Sr. ServiceNow Operations Engineer is responsible for performing systems support activities (platform enhancements, platform engagements, etc.) and required participation in an on-call rotation (working incidents/requests) for support of systems outside of normal business hours. Follows documented procedures in the code migration process while ensuring service availability and general best practices are adhered to. Serve as Lead ServiceNow operations engineer responsible for implementing/using best practices as pertains to platform maintenance, stability, troubleshooting, upgrades, clone downs, etc. Ensure overall systems availability via good understanding of monitoring tools, thorough troubleshooting, code migration discipline and responsiveness in root cause analysis. Understand the large-scale thinking and approach needed for success of the platform. Work with Capability Owners and Platform Customers to translate their business challenges into actionable operational tasks. Proactively stay on top of new capabilities in the platform and educate team members and customers. Assist other Software Engineers on Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work. Good faith estimates of work engagements for various requests for self and team to enable prioritization as well as innovation. Assists other Operations Engineers on assigned weekly roles and work engagements with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work. Serves as a technical lead contributing to and directing the operational efforts of engagements such as clone downs, upgrades, vendor network upgrades, post incident reviews, platform monitoring and analysis, etc. Mentors junior and mid-level Operations Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities. Participates in recruiting, interviewing, and hiring of new software engineering resources. Required Qualifications: Undergraduate degree or 6+ years of equivalent experience. 4+ years of experience with ITSM processes (Incident/Problem/Request/Change management). 4+ years of experience with Web-Services, AJAX, JavaScript, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications. Demonstrated knowledge of infrastructure design, implementation, administration, planning, developing. Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Preferred Qualifications: ServiceNow Certified System Administrator or other ServiceNow certification. Experience with CI/CD pipelines. Excellent human relations skills to effectively interact with leadership and management, peers, business partners and vendors. Competencies and Best Practice for High Performers Software Engineering: Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering. Designs, develops, and implements solutions that exemplify modern software engineering practices Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies. Contributes to or helps drive architecture/design, technology, and tool decisions and implementations. Implements and continuously improves agile software delivery, code management, and operations practices. Mentors junior team members in modern engineering practices, technologies, and patterns Maintains current perspective on technology trends, applying that to personal and team capability growth. Leads operations engagement reviews. Serves as the primary operations representative within high-level design/architecture, technology and/or tool decisions. Creates and maintains consistent platform knowledge/documentation and frequently performs brown bag sessions with the Operations team to better understand certain technologies, troubleshooting techniques or general procedures. Customer Centric/Design Thinking: Actively engages with users and customer feedback processes to improve personal and organization understanding of business, market, and customers perspectives. Considers the user experience, business impact and solution objective when participating in or leading feature/capability elaboration, troubleshooting challenges, design, and code migrations. Demonstrates understanding of cost of quality (correctness, usability, availability) and ensures customer/market quality requirements are addressed in solution requirements and designs. Technology Acumen: Has knowledge of technologies and expands that knowledgebase when necessary. Understands what interdependencies exist and operates within them Stays current on trends within own domain and incorporates best practices into work Business Acumen: Provides ideas on how technology can improve business processes. Incorporates business objectives when evaluating processes to remove redundancies and waste. Recommends solutions for multiple channels. Understands the financial implications of software (cost and benefits for both engineering and operations). Thanks & Regards Vijay Kumar M Technical Recruiter 3K Technologies, LLC www.3ktechnologies.com [email protected] Keywords: continuous integration continuous deployment Sr. Operations Engineer ServiceNow Platform | 10+ Exp | H1B [email protected] |
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| Mon Oct 07 21:09:00 UTC 2024 |