| ServiceNow ITSM Manager USC/GC ONLY NEED LOCAL DL OF CA at San Jose, California, USA |
| Email: [email protected] |
| Hi , Please have a look at the position below and read full jd before sharing a perfect candidate NEED LOCAL DL OF CA USC/GC ONLY Job Title: ServiceNow ITSM Manager Location: San Jose, CA - Onsite Duration: 12+ Months Visa: USC/GC Client HCL JD: ( Observability Tools experience is mandatory) Develops and implements ITSM processes, such as knowledge, incident, problem, configuration, and request management. They also ensure that processes are documented, communicated, and understood across the IT organization. Other responsibilities include monitoring and measuring performance, leading process review meetings, and ensuring compliance with regulations. Makes decisions on behalf of the group to mitigate risks and ensure business continuity. Monitoring the effectiveness of incident management and making recommendations for improvement. Keeps track of operational improvement areas and suggests process improvement based on case studies to Service Owners. In addition to these day-to-day tasks, ITSM professionals may also be responsible for many other functions, including training and educating employees about the various processes in the workplace and ensuring accurate data tracking. ITSM professionals are often required to have a broad range of skills and experience. Implement more advanced ITSM solutions, including tools that help automate manual aspects of the process or integrate IT into the process altogether, using it as an integral part of their overall operation. Whatever the case may be, ITSM professionals are always expected to be aware of their environment and always be on top of current trends to ensure that they can stay up-to-date with changes and challenges. The ITSM lead will concentrate on the organization's Observability. Currently, there is a lack of an observability strategy at the IT level, with monitoring being conducted at the individual team level. ITSM Certification (ITIL V3 Intermediate or above) and implemented Event, Knowledge, Incident, Problem, Change, CMDB, Dashboards, etc in ServiceNow by gathering requirements and working with ServiceNow Developers/Admins. A minimum of 5 years of relevant experience in ITSM implementation is typically required for this role. Regards, Aniket Kumar Mishra Sr. Recruitment Executive || Focused on Cultivating Exceptional Java and UI Talents only. VYZE INC : 25179 Methley Plum Place, Aldie, VA 20105 : [email protected] Disclaimer : This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings, please send REMOVE to [email protected] . -- Keywords: user interface information technology green card California Virginia ServiceNow ITSM Manager USC/GC ONLY NEED LOCAL DL OF CA [email protected] |
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| Mon Oct 07 23:30:00 UTC 2024 |