| Sr. ServiceNow Systems Administrator | Hybrid at Remote, Remote, USA |
| Email: [email protected] |
| From: Mohit Kumar, Tek Inspirations [email protected] Reply to: [email protected] Job Description - Sr. ServiceNow Systems Administrator Brown Deer, WI, Hybrid (only 2 days onsite per week) Need Admins not Developers The ServiceNow Administrator will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow deployment, implementation, and integration, along with relevant certifications and training. This role requires in-depth knowledge of various ServiceNow components and a commitment to enhancing our IT service management capabilities. Required Qualifications Degree in Computer Science OR related field and/or commensurate on-the-job experience Strong understanding of ServiceNow components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management (knowledge of at least a few is required) Prior project management experience would be helpful Prior experience diagnosing complex problems and developing solutions Demonstrable knowledge of ServiceNow deployment, implementation, and integration. Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support Demonstrable knowledge of the ServiceNow Workflow Editor Essential Duties and Responsibilities: Administer, configure, and maintain the ServiceNow platform to meet business needs Monitor platform licensing and perform regular audits Perform system upgrades and patches, ensuring minimal disruption to operations Develop and maintain ServiceNow workflows, scripts, business rules, and UI policies Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives 3rd Party software integrations Provide technical support and guidance to end-users and other IT staff Stay updated with the latest ServiceNow features, best practices, and industry trends Participate in an afterhours support On Call rotation Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours Perform routine audits of systems and software and prepares reports based the results of the audits Follow department processes and workflows Schedule and work with outside vendors and contractors, assign tasks, and track their time Follows all company safety rules and 5S/Lean Manufacturing policies Manage ServiceNow components including Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management Ensure the effective integration of ServiceNow with other systems and platforms Monitor system performance and troubleshoot issues to ensure optimal functionality Keywords: user interface information technology Wisconsin Sr. ServiceNow Systems Administrator | Hybrid [email protected] |
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| Tue Oct 08 18:56:00 UTC 2024 |