| CRM Director || Alpharetta , GA (Day1 onsite) at Alpharetta, Georgia, USA |
| Email: [email protected] |
| Job Title : CRM Director Location: Alpharetta , GA (Day1 onsite) Client : Synovus / KR Elixir Job Description : We are seeking a dynamic CRM Director with extensive Salesforce technical expertise and a strong background in the Banking, Financial Services, and Insurance (BFSI) sector. The ideal candidate will specialize in Salesforce Financial Services Cloud (FSC) and lead our CRM initiatives, driving business growth and enhancing customer experience. Key Responsibilities : Strategic Leadership : Develop and execute the CRM strategy aligned with the banks business objectives. Lead the CRM team to deliver innovative solutions that improve customer experience and support business growth. Salesforce FSC Implementation : Oversee the implementation and optimization of Salesforce Financial Services Cloud (FSC) tailored to the needs of the BFSI sector. Collaborate with cross-functional teams to ensure seamless integration with other systems and processes. Customer Insights : Leverage data analytics and customer insights to identify opportunities for enhancing engagement and satisfaction. Implement strategies to boost customer loyalty and retention. Team Management : Lead, mentor, and develop a high-performing CRM team. Foster an environment of collaboration and continuous improvement. Stakeholder Collaboration : Work closely with senior management, marketing, sales, and customer service teams to align CRM initiatives with business goals and customer needs. Technology Integration : Ensure seamless integration of CRM systems with other technology platforms and tools. Oversee the development and maintenance of CRM-related applications. Compliance and Security : Ensure all CRM activities comply with regulatory requirements and data security standards. Implement best practices for data governance and privacy. Qualifications : Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. Masters degree preferred. Minimum of 10 years of experience in CRM management, with a focus on the BFSI sector. Proven experience with Salesforce Financial Services Cloud (FSC) implementation and management, as well as managing Salesforce orgs integrated with managed packages like Terafina, nCino, etc. Knowledge of MuleSoft is an added advantage. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Strong communication and interpersonal skills. Ability to work effectively in a fast-paced, dynamic environment. Knowledge of regulatory requirements and data security standards in the BFSI sector. Preferred Skills : Certification in Salesforce Financial Services Cloud (FSC). Experience with other CRM platforms and tools. -- Keywords: information technology Georgia CRM Director || Alpharetta , GA (Day1 onsite) [email protected] |
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| Tue Oct 08 20:45:00 UTC 2024 |