| L1 Network Engineer:Onsite:12+Months:Skype at New York, New York, USA |
| Email: [email protected] |
| From: Kanchan Sharma, Tek Inspirations LLC [email protected] Reply to: [email protected] Hello, Hope you are doing well, Please check the below job description and let me know if you have any suitable candidate for the same: Job Description - Request Title: L1 Network Engineer Work Location: New York, NY (100% Onsite, Local Only) Description: Work location : W 52nd Street, NYC (100% onsite) (local candidates only) We are seeking a qualified L1 Network Engineer to work with the production team. Involved technologies: Cisco Viptela (SD-WAN), Meraki, Cisco Catalyst, HP, and Wifi Meraki The Ideal candidate will have knowledge/experience with some or all of the technologies listed above. They will have 3 years of experience in network engineering with a desire for growth/advancement in their career path over those years. Certifications are highly desired . Need only 5 to 6 years of candidate not senior ! L1 Engineer The L1 Engineer will be responsible for providing a service to clients by responding to trouble tickets as well as proactively identifying and resolving technical incidents / problems. Through product reviews, operational improvements, operational practices, and quality assurance this role to maintain a high level of service to clients and meeting SLA guidelines. The L1 Engineer is responsible for managing tickets of simple to medium complexity, conducts moderate tasks, and providing resolution to a diverse range of moderate issues. This position uses considerable judgment and independent analysis within defined policies and practices. Applies analytical thinking and technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions Key Roles and Responsibilities: Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational. Perform necessary checks, apply monitoring tools and respond to alerts. Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assist in analyzing, assigning, and escalating support calls. Investigate second/third line support calls assigned and identify the root cause of incidents and problems. Report and escalate issues to 3rd party vendors if necessary. Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT. Proactively identify opportunities for work optimization including opportunities for automation of work Proactivity and autonomy in the realization of infrastructural changes in Network area (coordinating with the Italian HQ) Knowledge, Skills, and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and consider possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) Relevant certifications depending on technology domain expertise Required Experience: 3 solid years of work experience Solid experience required in Engineering function within a medium to large ICT organization Thanks & Regards, Kanchan Sharma IT Recruiter TEK Inspirations LLC 13573 Tabasco Cat Trail, Frisco, TX 75035 Cell- 469-430-1409 Email: [email protected] Keywords: information technology hewlett packard New York South Dakota Texas L1 Network Engineer:Onsite:12+Months:Skype [email protected] |
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| Wed Oct 09 01:38:00 UTC 2024 |