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Genesys Tech Lead--Malvern, PA (Onsite) at Malvern, Alabama, USA
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Hi,

Greetings From Ampstek !!

We are a Global staffing firm and we are Tier 1 vendor for all requirements and we can close positions immediately. 

Please review our job opening below and kindly send us the updated resume ASAP along with the details of consultants;

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Role: Genesys Tech Lead

Location:
Malvern, PA (Onsite)

Long-Term Contract.

Job Description:

Minimum of 10 + years of Genesys framework installation, configuration, Routing Development

Experience in Contact Center Solutions (Voice, IVR and Multi-channel)

Genesys certification in Routing

Experience in developing Routing workflows using Composer.

Extensive SCXML troubleshooting.

Experience in Orchestration Server

Extensive knowledge in GRAT

Experience in ECMA scripting

Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

Ability to architect routing design and development for new solutions that will be implemented for the customer.

PureCloud Core Professional (PCP)/PureCloud Genesys Certified Associate (GCA)

Interaction Center Handler Developer (ICHD)

Good understanding with WFM

Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes.

Thanks, and Regards

Saurabh Kumar | Sr. Technical Recruiter

[email protected]
| www.ampstek.com

https://www.linkedin.com/in/saurabh-kumar-yadav-518927a8/

Ampstek Global IT Partner 

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103 Carnegie Center Drive,
Suite 300, |
Princeton, NJ 08540 US

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Genesys Tech Lead--Malvern, PA (Onsite)
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Wed Oct 09 23:50:00 UTC 2024

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Location: Malvern, Pennsylvania