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Genesys Cloud Tech Lead--Malvern, PA (Onsite) at Malvern, Alabama, USA
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Hi,

Greetings From Ampstek !!

We are a Global staffing firm and we are Tier 1 vendor for all requirements and we can close positions immediately.

Please review our job opening below and kindly send us the updated resume ASAP along with the details of consultants;

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Role: Genesys Cloud Tech Lead

Location:
Malvern, PA (Onsite)

Long-Term Contract.

Job Description:

Minimum of 10 + years of Genesys framework installation, configuration, Routing Development

Experience in Contact Center Solutions (Voice, IVR and Multi-channel)

Genesys Cloud Exp.

Experience in developing Routing workflows using Composer.

Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

Ability to architect routing design and development for new solutions that will be implemented for the customer.

PureCloud Core Professional (PCP)/PureCloud Genesys Certified Associate (GCA)

Interaction Center Handler Developer (ICHD)

Good understanding with WFM

Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes.

Thanks and Regards

Rohit Sharma | Account Manager

[email protected]
| www.ampstek.com

Ampstek Global IT Partner

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Genesys Cloud Tech Lead--Malvern, PA (Onsite)
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Thu Oct 10 02:06:00 UTC 2024

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Location: Malvern, Pennsylvania