| Urgent Hiring for Genesis Engineer at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| Position: Genesis Engineer Location: Malvern, PA (Onsite) Must Have: Genesis Engage, CTI Genesis, Genesis Inbound Voice Job Description: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. Genesys PureEngage, Genesys Framework, PureCloud, email, Chat, IVR, NICE, Nexidia, Genesys Cloud Voice, Chat & Email System, Design Knowledge, Banking experience, Good Communication skills. Desirable Skills: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings.Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME.Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. -- Keywords: information technology Idaho Pennsylvania Urgent Hiring for Genesis Engineer [email protected] |
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| Thu Oct 10 18:45:00 UTC 2024 |