| LOOKIG FOR Genesys Malvern, PA onsite at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: jayaprakash, kksoftwareassociates.com [email protected] Reply to: [email protected] Title:Genesys Location:Malvern, PA Duration: 12+Months Role Description: PureEngage: Providing L2 Support for Genesys PureEngage Connect Applications .Genesys PureCloud: Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings .Implementation and support of inbound/outbound interaction management solutions for different customers . Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing . Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity . Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc . in CME.Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting . Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software . Provide technical support on planned patching activities for Windows and Linux environment. Competencies: Genesys Engage, CTI Genesys, Genesys Inbound Voice Essential Skills: Genesys PureEngage, Genesys Framework, PureCloud, email, Chat, IVR, NICE, Nexidia, Genesys Cloud Voice, Chat & Email System, Design Knowledge, Banking experience, Good Communication skills. 4693253594 [email protected] Keywords: Idaho Pennsylvania LOOKIG FOR Genesys Malvern, PA onsite [email protected] |
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| Thu Oct 10 19:25:00 UTC 2024 |