| Technical Lead || Malvern, PA ll Onsite at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Sona Chhabra, SMART IT FRAME [email protected] Reply to: [email protected] Hello, I tried reaching you for below role. Please find the detailed job description and let me know your interest and share me your Resume. Job Title- Technical Lead Location Malvern, PA - Onsite Duration- 12+ Months Experience 10+ Years Job Description: Providing L2 Support for Genesys Pure Engage Connect Applications. Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity. Creating Route Point, DNs, ACD ID, Persons, VQ, GQ, etc. in CME. Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting. Loading and Releasing Strategy from the Route Point as per the Change Request. Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment. Genesys Pure Engage, Genesys Framework, PureCloud, email, Chat, IVR, NICE, Nexidia, Genesys Cloud Voice, Chat & Email System, Design Knowledge, Banking experience, Good Communication skills. Keywords: information technology Idaho Pennsylvania Technical Lead || Malvern, PA ll Onsite [email protected] |
| [email protected] View all |
| Thu Oct 10 19:52:00 UTC 2024 |