| SAP Support Specialist (IDOC Monitoring) at Remote, Remote, USA |
| Email: [email protected] |
| From: Shubham sharma, VyzeInc [email protected] Reply to: [email protected] SAP Support Specialist (IDOC Monitoring) This is a Junior position. Need only 2-3 years of experience candidate on this one. Title: SAP Support Specialist (iDoc Monitoring) 100% Remote Length of Contract: 1 year Primary Responsibilities Provide first line monitoring support for SAP application modules, covering GMT time zone. Investigate issues with iDocs and other data transport objects throughout the GMT time zone and report and track issues to external vendors, Information Technology and/or Subject Matter Experts (SME). Resolve various known and repeating errors for iDocs such as re-submitting iDoc in queue (without intervention). Report all other errors through ServiceNow and ensure appropriate parties are engaged and resolve issues. Monitor and track electronic document transmission between systems including: Schedule monitoring job to evaluate iDocs received during a specific time period Create alerts to quickly identify critical events Troubleshoot and research issues to understand where to route issue Track message statuses to resolve issues quickly Document issues as ticket in ServiceNow application Document all issues and resolutions in Knowledge Base Track completion of tickets and report to end users as required Provide support for SAP Solution Manager such as copying PDF files from quality systems and creating documentation as required. Learn to resolve iDoc and other issues over time and demonstrate willingness and ability to learn new support tasks. Document resolutions in knowledgebase. Effectively manage time and schedule through training, SAP Solution Manager updates and other activities. Provide outstanding customer service. Qualifications Prior SAP iDoc Monitoring 1 year min Prior IT Administration experience 1 year min SAP knowledge and experience nice to have Education BS/BA required in a related field. 3+ years minimum required relevant experience. Keywords: business analyst information technology SAP Support Specialist (IDOC Monitoring) [email protected] |
| [email protected] View all |
| Fri Oct 11 00:40:00 UTC 2024 |